Privacy Policy

Last Updated: February 27, 2026

This Privacy Policy explains how NovaLabs (“NovaLabs,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).

This policy is intended to comply with applicable privacy laws and data protection requirements.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time for operational, legal, or regulatory purposes. Any updates will be posted on this page along with a revised “Last Updated” date.

How We Collect and Use Personal Information

We collect personal information to operate and enhance our Services, process transactions, maintain security, and fulfill legal obligations.

1. Information You Provide

  • Contact Information: name, address, email address, phone number

  • Order Details: billing and shipping information, payment confirmation

  • Account Credentials: username, password, security questions

  • Support Communications: details shared during customer inquiries or support requests

You may choose not to provide certain information; however, doing so may limit access to some features of our Services.

2. Information Collected Automatically

Through cookies and similar technologies, we may automatically collect:

  • IP address and device identifiers

  • Browser type and configuration

  • Usage data (such as page views, clicks, and login activity)

  • General location information derived from your IP address

3. Information Received from Third Parties

We may receive information from trusted third-party partners, including:

  • eCommerce platform providers

  • Payment processors (such as Stripe and PayPal)

  • Shipping carriers

  • Analytics and marketing providers (such as Google Analytics and Meta)

This information is handled in accordance with the respective third parties’ privacy policies and used to support legitimate business operations.

How We Use Your Information

We use collected information to:

  • Fulfill orders — process payments, manage shipping, and address order issues

  • Manage accounts — enable secure login, password recovery, and preferences

  • Communicate with customers — provide order updates, service emails, and support responses

  • Marketing (optional) — send promotional communications (you may opt out at any time)

  • Security & fraud prevention — detect and prevent unauthorized or suspicious activity

We do not sell personal information. Personal data is shared only with trusted service providers under strict confidentiality obligations.